For planning and performance management purposes, it would be valuable to be able to say "50% of requests are completed in 2.1 days or less, while 95% of requests are completed in 5.7 days or less".

This could be done either as marks on the existing distribution charts or as separate metrics altogether. Obviously would need to support filtering and so on.

Possibly the same metrics for work time, wait time, and blocked time would be useful as well.

For now, I'm going to hand-compute these values once I figure out how to get the details necessary exported. Thanks!