Improve Support Response
As a company that provides a tool to help businesses with the through put or flow of their work, your response times to support inquiries creates a bottleneck in workflow. It's ironic this is the case considering the product you offer. If one has to pay for support, that should be made clear. You should provide a chat feature for support if customers can't call. I would rather call than chat. I would rather chat than wait 2-3 days for a response. If there's a price for that please advise. I need help setting things up like I need them to work to see if your system will work for my business. I used your system about 2-3 yrs ago and didn't get very far then because the support was lacking. It seems that things have not changed much in that respect. Create a Youtube channel of how to videos.
![](https://secure.gravatar.com/avatar/0d48fa88849ae6895cccc144cb26b8ae?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)